Terms & Conditions

DELIVERY AND SHIPPING

  • INTERNATIONAL SHIPPING: delivery 3-5 business days
  • COST: It will be calculated in the cart

 

PAYMENTS

You can choose to pay either with PayPal, or Credit/Debit card by PayPal

 

TABLE SIZE

 

RETURN AND REFUND (INTERNATIONAL SHIPPING)

You can return any item purchased within 20 days of the delivery date. Here’s how:

 

  1. Fill out the RETURN FORM and put it inside the box.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Send us a copy of return form to return@italian-family.it
  4. Past the RETURN LABEL on the box.
  5. Contact the courier (we suggest you DHL) or another shipping method.

    For International shipping the return and refund aren’t free.

    All return conditions apply to exchanges as well.

 

EXCHANGE

If you wish to change the size and/or color of an item that you purchased, you can do so within 20 days of delivery date.  

Fill out the RETURN FORM, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation e-mail when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions.

 

RETURNS

Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.

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